Frequently Asked Questions About Our Urgent Care

Do you have an onsite X-ray machine?

We do not have X-ray on site, however if we suspect a fracture, we can stabilize fractures and order xrays at a local imaging center.

Do you dispense medications on-site?

We offer many common prescription and over the counter medications at a competitive price on site at the time of your visit.  Walk out with your medications in hand.

Do you take straight Medi-Cal?  

No. We are contracted with Medi-Cal only if it is associated with IEHP, Vantage, or Alpha Care.

Which age range of patients do you see?

All ages.

Do you perform Sport Physicals?

Yes. Sports Physicals are not a covered benefit of insurance policies.  Our price to perform this service is $50. 

Do you take Molina?

Yes, but only if it is through Vantage.

Do you offer the flu shot? 

Yes. Please call for availability.

Do you vaccinate?

We do not provide vaccines currently (except the flu vaccine). 

Do you do the flu swab test?

Yes, however some insurance providers do not offer this test as a covered benefit and there may be a charge to you (Our HMO associated plans are not contracted to pay for this service).  Our charge for the test is $40.

Do you make appointments or do pre-check in?

No, this is a walk-in clinic with no appointments.

Do you offer orders for general blood tests?  

We can perform some blood tests.  You are encouraged to follow-up with your primary care provider or return to Raincross Urgent Care to review the results as a second option.  You may also come by to pick up your results or get them through the lab.  We will not call you to alert or discuss abnormal results (except for emergencies where we are called by the lab).  It is your responsibility to follow-up on the results.  Labs are ordered based on findings or questions of the provider on duty.

Do you do referrals?

No, all referrals need to be done by your PCP.

Do you do Worker’s Comp?

No, we are not contracted with worker’s comp insurance at this time. 

Do you do PAP smears?

Probably yes. It depends on our insurance contract.  Please call to verify.

What is the cash cost (no insurance) for an office visit?

The visit is $85.  Additional services performed during the visit may result in additional costs to you.  Examples of additional services may include sutures, breathing treatments, urine testing, other procedures, laboratory testing, the provision of services for a separate medical need, or dispensing medications. You may ask about any additional costs with the staff before the procedure or test is completed.

Do you do Ultrasounds?

No.

Can I come in with a list of requests about my healthcare? 

No. We are an urgent care.  We are set up to handle single problem visits and we structure our clinic to prioritize issues of greater urgency and maintain short wait times for our other patients.  Fielding multiple unanticipated problems affects our ability to care for other patients.  For complex or chronic care, you are encouraged to follow up with your primary care provider or you may come back for a separate visit.